Customer FAQs - Easily Find Answers to Your Questions – reelzia

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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
We ship to the United States for now. If for any reason we are unable to ship goods to your location, please Contact Us directly. We are glad to help you deal the problems.
Standard Shipping only. The shipping option is free. It typically 8-10 business days once your order is filled. Please note business days do not include weekends or holidays and although almost always delivered on-time. More detail read Shipping Policy.

Three steps:

Step 1. Add your favorite item(s) into the shopping cart. The web will take you to the cart page automatically.
Step 2. Review your order and click Checkout or Paypal.
Step 3. Fill the form out. Follow the guide we are setting(shipping details and payment method). And then complete the order.
1-3 business days to package. After you place an order, it is processed, fulfilled and then given to the carrier. We also send a notification email to you at the same time. More detail read Shipping Policy.
Log in to our website with your email and track your order status in "My orders" or go to 17 tracking and enter your tracking number. More detail read Track My Order.
If you feel you have received a defective product upon delivery, please Contact Us within 48 hours of receiving your package with your order number and photos of the defective product. More detail read Return and Refund.
Yes, you can. Please Contact Us directly. Please let us know your order number and complete shipping address, including apartment/building numbers, as soon as possible to make changes to your shipping address. We can no longer change an order once it has been fulfilled.
If you would like to cancel the order please Contacu Us as soon as you can. Please let us know your order number and request to cancel. We can no longer change an order once it has been fulfilled.
We accept Credit Card(American Express, Visa, Mastercard, and Discover). We also accept PayPal. You can see all the payment options in the web footer and at checkout.
If your payment did not go through, please check the following:
Ensure the card information and billing details you entered (such as the security code and billing address) match those on the card. Ensure your credit card hasn't expired.
In the event your payment method is still declining, please contact your card issuer before trying again. If none of these apply, please Contact Us and We are happy to help!
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